Frequently Asked Questions

Your questions, our answers

check_box

How do I find the right size?

Check the size chart on the product page and go by your waist measurement, not your usual clothing size. After having a baby, the two often no longer align. Between two sizes? Choose the larger one or email us at support@sanfella.com, we are happy to help.

check_box

How long does shipping take?

We ship within 1–3 business days, and delivery takes another 7–10 business days. Shipping is free, and as soon as your package is on its way, you will receive a tracking number.

check_box

Can I return it if it doesn't fit?

Yes. If the size is wrong, we will simply exchange it, and you have a 90-day money-back guarantee. Return policy: within 90 days of receipt, free of charge, unworn and unwashed. Email us at support@sanfella.com to start your exchange or return.

check_box

What payment methods do you accept?

We accept credit card, Apple Pay, and Shop Pay, as well as other secure payment methods at checkout. All payments are encrypted and processed via certified providers.